What is com.sony.dtv.customersupport?
Help tile
Is it safe to disable com.sony.dtv.customersupport?
Disabling com.sony.dtv.customersupport has trade-offs.
The source notes indicate feature trade-offs, or the impact is insufficiently documented. Read the source notes and device context before deciding; keep it enabled if the impact is unclear.
From the source list: “Help tile”
Not independently verified by tvdebloat. Original source files and any upstream-reported test dates are linked in the device context below.
How do I re-enable com.sony.dtv.customersupport?
If the app was disabled for user 0 and ADB remains accessible, run:
adb shell pm enable --user 0 com.sony.dtv.customersupport
Check the intended TV with adb devices. This is not a complete recovery procedure.
Help improve this entry
Package behavior can vary by firmware. If this description or risk rating is wrong for your TV, share the model and evidence through the submission page.
Submit an update →Found on these devices
- Sony BRAVIA KD-55X85J
Google TV / Android 12 · firmware STT2.230505.001.S136 682241 (South America)
List: cautionOriginal device source · Imported snapshot
Upstream-reported test: 2026-10-19 · not independently verified.
Device source note: Help tile
- Sony BRAVIA KD-65X80J
Google TV / Android 10 · firmware QTG3.200305.006.S118 656601 (India)
List: cautionOriginal device source · Imported snapshot
Upstream-reported test: date not recorded · not independently verified.
Device source note: Help tile